Tellez, F. A., Gonzalez-Tobon, J. (2019). Empathic Design as a Framework for Creating Meaningful Experiences. To be presented at the Academy for Design Innovation Management Conference 2019. London, UK
This paper introduces empathic design as a framework and a strategy that can be adopted by the emerging field of experience design (XD) to create meaningful experiences connected with people’s lives and needs.
The paper presents the rationale behind the emergence of empathic design, the traits that characterize this approach to design, a collection of empathic design methods and practices, and a critical discussion of the limitations of empathy in design.
Methodologically, this paper is based on a systematic literature review on empathic design, human-centered design, and empathy, which is synthesized and focused its application in experience design.
Ultimately, this paper intends to contribute to the broader discussion of how traditional design practices are adapting and evolving to respond to new realities, and how new design paradigms are needed to address the very complex challenges that we face in the 21st century.
Keywords: Empathic design, Experience design, Human-centered design, Empathy, Soft skills.